Last update 10/01/2024
By purchasing from us, you agree to be bound by the following Refund Policy. Ideally, you should read it in its entirety before submitting an order.
GENERAL CONDITIONS
These are some of the most commonly used reasons for reimbursement claims. You should read and review this agreement to ensure that you are fully aware of and agree to it before placing an order with us. If you are confident that your claim qualifies for a refund or have questions about our return policies, please contact us to discuss the details of your claim and discuss your request.
1. We guarantee your complete satisfaction or your money back
2. We will deliver the purchased service to your complete satisfaction. If you have not received it correctly or completely, we invite you to inform us what would be the missing complement, or in your case, we will refund the corresponding economic proportion.
3. Our clients have up to 60 days to inform us of any clarification or disagreement about the service purchased.
4. The period described above does not contradict the guarantee of the service purchased, which is 30 days.
5. All of our personnel are fully trained to clarify and/or resolve your operational problems.
6. Our portal has the possibility of refunding your money immediately in case you are not satisfied.
7. If you have any questions about your operation, before requesting any clarification or refund from your bank, we invite you to contact us at attentionclient@visualmagiccorp.com
8. Finally, operate yourself to refund your money immediately after your claim on our portal.
9. For the previous points, we invite you to direct. Our customer service areas, through our different channels.
About changes to your order
At any time, before you have received our services, you can contact us to request changes. By this, we mean inclusion as well as removal or amount of service. Once we have started providing the service, we are generally unable to make changes; however, we will do our best to accommodate your request upon request and to review if changes can be made.
About cancellations of your order
You, as a customer, can at any time demand the cancellation of your service while it is still in the development period and before your project is completed. Our team in charge will determine, using a pro-rata, the reimbursement of your service, depending on the amount of work that the management professional has done on your task; for example; You have made a request for a Web Development project, where the total of your project is $ 800.00 and request the cancellation before the total project is canceled, in this hypothetical case, we have worked 50% of the requested development, then, you will receive a refund of $ 400.00, which corresponds to the remaining 50% to be developed. In other words, it will be possible to refund your investment in full only if the project has not started. Otherwise, only the percentage of money corresponding to the proportion of the work that our profession has not developed will be returned.
If our professional in charge of your project has completed the assigned work, there will be no refund of your money, only for additional services such as prepaid campaigns that have not been carried out, among others.
About delivery times
We estimate the delivery time during the purchase process based on the historical information of the order. This estimates the time it will take when we assign your project to a professional until it is delivered to you. Since the way we work is only with professionals in the designated areas, the delivery time will be estimated based on the type of project you contract, and you will be informed before the execution of your request begins, where you will have to give us the approval of the delivery period. The lead-time begins to run once the project is assigned to a professional, as there may be delays during the underlying processing of the order. For example, if the information necessary for the essential development of an application, a campaign, or a website has not been provided.
About the quality of our services
We have a team of thoroughly trained professionals to develop any project related to the services we offer. You can always be sure that we will work with you most efficiently and accurately to ensure that you are satisfied with the services provided. If there is a rare instance that the service provided does not meet your requirements, your expectations, or the quality you desire, we may, at our sole discretion, issue a refund or offer a reproduction of what was required.
About review requests
You can request a review through your order status page within 30 days from the date the project is available to you. The thoughts are free as long as the original material is not being edited. Changes to the source material will be handled on a case-by-case basis. We may be able to edit existing work and charge for additional services not previously requested, but if the changes are substantial, a complete restructuring of your project may be required. The most common review requests we see are little things like people’s names, places, phone numbers, photographs. When you make your request, we ask for this information, and we urge you to provide it, as the names can be easy to confuse. This will significantly reduce the need for reviews and corrections, ensuring that the final project is delivered as soon as possible.
About the acceptance of services
Apart from causes attributable to our professionals, we do not offer refunds for project acceptance problems. It is your sole responsibility as a customer to ensure that we meet your requirements. We strongly recommend that you contact us with a list of your needs before placing your order to ensure we meet them if you have any questions.
VISUAL MAGIC
Panamá, Bella Vista, PH Habitad Plaza, piso 5, Unidad 500-3
Email: attentionclient@visualmagiccorp.com
Phone Number: +507 310-8272
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